Find help with choosing and brewing tea and coffee, visiting our Poole shop and contacting the team. For a question about an order, call 01202 743602 or email shop@itstea.co.uk.
Frequently asked questions
Where is the It's Tea shop?
We are at 219 Ashley Road, Parkstone, Poole BH14 9DS.
What are your usual opening hours?
Our usual shop hours are Monday to Saturday, 9.30am to 5pm. Contact us for Christmas and bank holiday opening arrangements.
How can I get help with an order?
Call 01202 743602 or email shop@itstea.co.uk. Have your order number ready so the team can find the details.
Are the Christmas teas loose leaf?
Yes. The teas and infusions in the current Christmas collection are loose leaf. Brew them in an infuser, a teapot with an infuser or a paper tea filter.
How do I brew my tea?
Follow the instructions for the individual blend on its packet or product page. For example, Gingerbread Sencha recommends 75 to 80°C for two to four minutes, while Classical Christmas recommends 95°C for three minutes.
Can I buy coffee as beans or ground?
The featured Christmas coffees offer whole beans and different grinds. Choose a grind for your brewing equipment on the product page before adding it to your basket.
Which Christmas drinks are caffeine free?
The Christmas range includes rooibos and fruit infusions, including Rooibos Christmas Scent and Christmas Berry Fruit Infusion. Check the ingredients of the blend you choose, especially if you have dietary requirements.
Where do I find allergen information?
Read the ingredients and allergen information on the product page and packaging. Some festive blends contain nuts or milk. Contact us before buying if you need help checking a particular product.
How do I reset my account password?
Use the Lost password link on the My Account page and follow the instructions to request a reset email.
Can I ask about corporate Christmas gifts?
Yes. Contact the shop to discuss corporate Christmas hampers for clients or staff, including your budget and the number of gifts you need.